MapleBooksYou can request deletion of your MapleBooks account or company data by emailing support@getmaplebooks.com.
Use the subject line: Account deletion request
What to Include
Include:
- The email address used for your MapleBooks account.
- The company name you want deleted, if requesting company deletion.
- Whether you want to delete only your user account, one company, or all MapleBooks data associated with your account.
Do not include full Social Insurance Numbers, card numbers, bank passwords, government login credentials, or other highly sensitive information in your email.
Verification
Before deleting account or company data, MapleBooks may verify that you control the account email, are the account owner, are authorized to request deletion for the company, and have any required company-owner approval.
For company data, MapleBooks may require confirmation from a company owner.
What May Be Deleted
Depending on the request and your authority, deletion may include:
- User profile information.
- Company records.
- Invoices.
- Receipts and receipt images.
- Expenses.
- Books records.
- Bank import records.
- Support tickets associated with your account, unless retention is required.
What May Be Retained
Some information may be retained where required or permitted for:
- Legal compliance.
- Tax, accounting, or audit obligations.
- Security and fraud prevention.
- Payment, refund, dispute, or chargeback records.
- Backup retention windows.
- Enforcement of terms or resolution of disputes.
Where information must be retained, MapleBooks will limit retention to the purpose requiring it.
Timing
MapleBooks will acknowledge deletion requests within 3 business days.
MapleBooks will aim to complete verified deletion requests within 30 days, unless a longer period is required for legal, security, billing, backup, or operational reasons.
Backups
Deleted data may remain in encrypted backups for a limited period until backups expire or are overwritten. Backup copies are not used for active product access unless restored for security, disaster recovery, or legal reasons.
Before You Request Deletion
If you need business records for tax, bookkeeping, or legal purposes, export them before requesting deletion. Deletion may be irreversible.
Contact
Questions or deletion requests: support@getmaplebooks.com