Support

Need help with MapleBooks? Email us at support@getmaplebooks.com.

MapleBooks is currently focused on guided beta support for invoicing, receipt OCR review, expense tracking, basic books visibility, and exports.

What to Include

To help us respond quickly, include:

• Your account email.
• Your company name in MapleBooks.
• The device you are using.
• The app version or TestFlight build, if available.
• What you were trying to do.
• What happened instead.
• Screenshots, if useful.

Please do not email full credit card numbers, full Social Insurance Numbers, government login credentials, bank passwords, or other highly sensitive information.

Bug Reports

Email support@getmaplebooks.com with the subject line:

Bug report: [short summary]

Include:

• Steps to reproduce.
• Expected result.
• Actual result.
• Whether the issue happens every time.
• Screenshots or screen recordings if helpful.

Receipt OCR Issues

Email support@getmaplebooks.com with the subject line:

Receipt OCR issue

Include whether the receipt was captured by camera, uploaded from Photos, or uploaded as a file. OCR results can be inaccurate, so please review and manually correct receipt details before relying on them.

Invoice or Export Issues

Email support@getmaplebooks.com with the subject line:

Invoice/export issue

Include the export type, such as invoice PDF, receipt ZIP, audit pack ZIP, backup ZIP, or CSV.

Account Deletion

Email support@getmaplebooks.com with the subject line:

Account deletion request

You can also review the account deletion policy at getmaplebooks.com/account-deletion.

Response Expectations

During guided beta:

• Critical account access or data loss reports: target response within 1 business day.
• Export, invoice, receipt, or OCR issues: target response within 2 business days.
• General questions and feedback: target response within 3 business days.

Response times are targets, not guarantees.